Shipping your device to us
We handle mail-in repairs. Ship your device by courier directly to our service address or use an InPost parcel locker.
1. Courier — to the service address
MediaMistrz — Serwisul. Gen. Jankego 142, 40-613 Katowice
tel. +48 501 451 602
[email protected]
2. InPost parcel locker
Locker KAT 13 Nul. Szewska 11, 40-649 Katowice
Recipient: MediaMistrz Serwis
tel. +48 501 451 602
[email protected]
How to pack your device
- 1Submit a repair request first — the request number speeds up intake.
- 2Put a note inside with your name, phone number and a short fault description (or the request number).
- 3Remove or secure batteries according to carrier rules (especially for drones).
- 4Wrap the device in bubble wrap and fill the empty space in the box.
- 53D printers ship best in the original box with transport locks; pack robots and stations separately.
- 6Keep the tracking number until we confirm we have received the parcel.
Note: you can also ship without filling in the form — just make sure the note with your contact details and fault description is inside the parcel.