How it works
The MediaMistrz repair process is simple and transparent — from the first report to picking up your working device, you always know what is happening.
- 1
You report the fault
Fill in the repair request form or call us. Describe the device and symptoms — you can attach photos.
- 2
You drop off or ship the device
Bring it to our service point in Katowice (Gen. Jankego 142) or ship it by courier / InPost locker.
- 3
We diagnose and quote
Diagnostics is free. Once we inspect the device, we contact you with a repair quote.
- 4
Repair after your approval
We only start the repair after you approve the quote.
- 5
You get your device back
After testing we hand it over in person or ship it back. 12-month repair warranty.
Process questions
How much is diagnostics?
Diagnostics is free — you only pay for an approved repair.
What if I decline the quote?
No problem. You collect the device or we ship it back — no repair charges.
How long does a repair take?
It depends on the fault and parts availability — we give a concrete date with the quote.