Declining a repair — customer rules
You can decline the repair after receiving the quote and you will NOT pay for diagnostics. Our diagnostics is always free — including when you decline the repair or the device-replacement offer.
How to decline
- Respond to the quote in the portal (the “I do not accept” button), or write to service@mediamistrz.eu or call +48 459 569 877.
- We will agree on the return method: personal collection in Katowice or shipment by courier / parcel locker.
- Return shipment after declining is at the customer’s expense. You pay nothing for the diagnostics.
When declining is no longer possible
- Once you accept the quote, we start the repair. From that point, declining means settling the work performed up to that moment (for consumers — under the distance-contract withdrawal rules, §8 of the terms).
Silence is not acceptance
- If we receive no decision within 30 days of sending the quote, we will remind you.
- No decision for a further 30 days is treated as declining, and we will ask you to collect the device — with no diagnostic fee whatsoever.
Collecting the device after declining
- The device awaits collection for 30 days from notification. Uncollected devices are covered by §7 of the terms.