Service Terms and Conditions

§1. General provisions

Repair services are provided by Maryna Danylchenko, NIP (tax ID) 7010742818, REGON 54225987600000 (the “Service”), drop-off point: ul. Gen. Jankego 142, 40-613 Katowice. Contact: service@mediamistrz.eu, phone +48 459 569 877.

These terms set out the rules for accepting devices for repair, diagnostics, quoting, carrying out repairs and returning equipment.

§2. Accepting the device

• You can deliver the device in person during the service’s opening hours, or send it by courier or InPost parcel locker.
• Please include your contact details (full name, phone number) and a description of the fault or the reference number from the online form with the shipment.
• The Service confirms receipt of the device by phone or e-mail.
• The customer is responsible for backing up the data stored on the device; the Service is not liable for data loss where it was necessary to carry out the repair — the customer is informed of such a risk before the repair.

§3. Diagnostics and quote

• Device diagnostics is free of charge.
• After diagnostics, the Service presents a repair quote (by phone or e-mail). The repair starts only once the customer has accepted the quote.
• If the quote is not accepted, the device is returned to the customer — in person or by shipment at the customer’s expense.
• If additional faults affecting the cost are discovered during the repair, the Service contacts the customer before continuing the work.

§4. Repair and turnaround time

• The estimated repair time is given with the quote and depends on the type of fault and the availability of parts.
• The Service notifies the customer by phone or e-mail when the repair is complete.
• Components replaced during the repair are disposed of, unless the customer requests their return when submitting the device.

§5. Repair warranty

• The Service grants a 12-month warranty on the completed repair, counted from the day the device is handed back.
• The warranty covers the work performed and the replaced components; it does not cover faults unrelated to the repair, mechanical damage occurring after the device was handed back, liquid damage, or third-party interference.
• Complaints can be submitted by e-mail to service@mediamistrz.eu or in person. The Service handles complaints within 14 days.

§6. Collecting the device

• The device is handed over to the person who delivered it, or shipped to the indicated address once the repair has been paid for.
• The Service reminds the customer about uncollected devices. Devices not collected within 3 months of being notified that the repair is complete may be subject to a storage fee, of which the customer will be warned in advance.

§7. Final provisions

Matters not covered by these terms are governed by Polish law, in particular the Civil Code and consumer protection regulations. Consumers may use out-of-court complaint and redress procedures — including the assistance of municipal or district consumer ombudsmen and the Provincial Inspectorates of the Trade Inspection.

MediaMistrz is an independent repair service. The DJI, Dyson, Dreame and Bambu Lab names and trademarks belong to their respective owners and are used solely to identify the equipment being repaired.